Equipment Support Phone Option Changes Effective February 14, 2018

Feb 7, 2018

Note: When contacting BNSF, please have your BNSF Customer Username and PIN Number available. If you do not have a BNSF PIN, or need to use voice authentication, please go to to register. If you have forgotten your PIN, click on the Forgot PIN Number link in the Customer Login box to have your PIN sent to the e-mail address on record.